Duty Manager

Job description

We’re looking for an experienced and enthusiastic Duty Manager to join a vibrant hotel team in Galway City. You’ll play a key role in delivering exceptional guest experiences, leading the team on-shift, and ensuring smooth operational performance across reception, guest services, and public areas.

Key Responsibilities

• Lead day-to-day hotel operations on your shift – from check-ins/outs to guest requests, room allocations, and troubleshooting.

• Deliver outstanding customer service and handle guest feedback professionally and promptly.

• Support the Front Office team with bookings, arrivals, departures, and billing.

• Resolve operational issues efficiently and make decisions that enhance the guest experience.

• Uphold health, safety, and security standards at all times.

• Supervise, coach, and support team members, providing guidance and leadership.

• Liaise with other departments (housekeeping, maintenance, F&B) to ensure seamless service.

• Carry out daily audits, cash handling, and night-audit duties when required.

What We’re Looking For

• Previous experience in a supervisory or management role in hospitality (hotel, resort, guest services)
• Strong leadership and communication skills
• A passion for guest service and problem-solving
• Professional attitude with attention to detail
• Flexibility with shift patterns (including evenings/weekends)
• Ability to stay calm under pressure and make smart decisions

Benefits

• Competitive salary (€35,000)
• Career development and progression opportunities
• Friendly, supportive work environment
• Staff discounts and perks where available