Deputy General Manager

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Job description

The Deputy General Manager will play a pivotal role in assisting the General Manager in overseeing all aspects of hotel operations. With a focus on guest satisfaction, revenue generation, and team leadership, the Deputy General Manager will help drive performance and uphold its standards of excellence. The ideal candidate will possess strong leadership skills, a passion for hospitality and people management witha a proven track record Team management

Your Main Duties:

  • Oversee the day to day management of the Hotel and ensure the smooth and efficient operation of all departments.
  • Work with the Company Directors to develop a strategic plan for the hotel.
  • Monitor sales and revenue to assess goal accomplishments and adjust forecast and strategies accordingly.
  • Devise strategies to ensure the maximisation of hotel performance, ensure financial results are achieved and that costs are controlled.
  • Ensure that the highest standard of customer service is consistently provided to all guests.
  • Work closely with the management team to ensure that staffing levels are maintained in order to ensure uninterrupted levels of guest service.
  • Maintain a regular presence throughout the hotel, overseeing daily operations and interact with guests.
  • Work with the revenue and sales team to monitor guest experience, benchmarking the hotels service levels against the competitive set
  • Ensure all policies, procedures and health and safety requirements are adhered to.
  • Direct and motivate the team, creating a positive work culture focused on building high performing teams.
  • Improving hotels guest relations and hotels ranking on review pro
  • Mentoring and guiding the department heads and supervisors to achieve their targets and goals
  • Any other duties as assigned to you by Directors to meet business needs. Your Profile:
  • Ability to lead and motivate
  • Excellent communication skills

Your Profile:

  • Must have previous experience as a Hotel Manager
  • A people manager
  • Must be able to multi-task and take a hands-on approach.
  • Ability to lead and motivate
  • Excellent communication skills
  • Successful Hotel Management

Consultant

Ashley Johnson

Ashley Johnson

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