Customer Services Representitive

Job description

Role: Customer Service Representative – Store Orders & Client Services

Location: Naas, Co Kildare – On Site

Employment Type: Full-time

Department: Logistics

Start Date: As soon as possible

Role Overview

Noel Group are currently partnered with a top Procurement and Production client who are currently seeking Customer Service Representatives. This role involves managing store orders, coordinating courier bookings with the client services team, handling Proof of Delivery (POD) documentation, and providing administrative support using Excel and Word. You’ll be a key link between our customers and operations, ensuring smooth and efficient service delivery.

Key Responsibilities

Respond to customer inquiries and process store orders via phone, email, and chat

Accurately enter and track orders using internal systems

Liaise with the client services team to book couriers and monitor delivery schedules

Manage POD documentation, ensuring completeness and resolving any issues

Maintain detailed records of customer interactions and order history

Generate and update reports using Excel (e.g., delivery logs, order summaries)

Prepare customer communications, templates, and internal documents using Word

Collaborate with logistics, warehouse, and sales teams to ensure timely fulfilment

Resolve customer issues with professionalism and empathy

Skills & Qualifications

Minimum of 1 year experience require, further education in business, administration, or logistics is a plus

Strong communication skills, both written and verbal

Proficient in Microsoft Excel (e.g., spreadsheets, basic formulas) and Word (e.g., formatting, templates)

Excellent attention to detail and organizational skills

Ability to multitask and manage time effectively in a fast-paced environment

Team-oriented with a proactive and solution-focused mindset

Prior experience in customer service, logistics, or administrative support preferred

What We Offer

Competitive salary and benefits

Supportive and collaborative team culture

Training and development opportunities

Career progression pathways