Customer Service Agent – Motor Trade

Customer Service Representative – Motor Industry

Noel Group are currently recruiting for a Customer Service Representative on behalf of our well-established client based in Park West, Dublin. This is an excellent opportunity to join a busy and supportive customer service team within a large and respected motor distributor group.

Our client is looking for a customer-focused and professional individual who enjoys working in a fast-paced environment and dealing with a wide variety of queries across phone, email, and internal systems. This role would particularly suit someone with previous customer service experience who is looking for a more varied and engaging position.

About the Role

Working as part of a close-knit team, you will be responsible for handling customer and dealer queries across multiple well-known automotive brands. The role involves a mix of inbound calls, emails, and system-based queries, ensuring customers receive a professional and efficient service at all times.

Key Responsibilities

• Handle customer queries received through phone, email, and internal systems
• Provide professional and efficient customer support across multiple channels
• Review and process warranty claims and related payments
• Manage B2B customer service and warranty-related queries
• Maintain accurate customer service and warranty reports
• Liaise with manufacturers and internal departments where required
• Ensure all customer interactions are handled with professionalism and care
• Operate effectively within a dynamic and evolving team environment

Minimum Requirements

• Previous customer service or customer-facing experience essential
• Excellent communication and interpersonal skills
• Strong IT skills with the ability to learn multiple systems
• Professional, calm, and customer-focused approach
• Living in Dublin with appropriate right to work (sponsorship NOT provided)

What’s on Offer

• Salary up to €32,500
• Monday to Friday working hours – 8:30 AM – 5:00 PM
• Pension, Bike to Work, gym membership
• FlyFit gym membership
• Onsite parking available
• Excellent public transport access

Interested?

If this sounds like the right opportunity for you, please click apply today and a member of the Noel Group team will review your CV within 24 hours.