Conference & Banqueting Manager

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Job description

The Conference & Banqueting Manager is responsible for overseeing all aspects of event planning and management within the hotel. This includes ensuring that all conferences, meetings, banquets, and other events are executed flawlessly and that client expectations are consistently exceeded. The C&B Manager will lead a team dedicated to delivering outstanding service, from initial client consultation through to the final event delivery.

Key Responsibilities:

  • Collaborate with clients to understand their needs and objectives for events.
  • Develop detailed event plans including timelines, room setups, menus, audiovisual requirements, and staffing.
  • Coordinate with other hotel departments (e.g., kitchen, housekeeping, front desk) to ensure all aspects of the event are covered.
  • Recruit, train, and supervise the C&B team, including event coordinators, servers, and setup crew.
  • Schedule staff to ensure adequate coverage for all events.
  • Conduct regular team meetings to review upcoming events and address any issues.
  • Serve as the main point of contact for clients before, during, and after events.
  • Conduct site visits and menu tastings with prospective clients.
  • Follow up with clients post-event to gather feedback and ensure satisfaction.
  • Prepare budgets and forecasts for C&B operations.
  • Monitor event-related expenses to ensure profitability.
  • Negotiate with suppliers and vendors to secure the best prices for goods and services.
  • Ensure all events are executed to the highest standards of service and presentation.
  • Address any issues or complaints promptly and effectively.
  • Implement and maintain standard operating procedures for the C&B department.
  • Work closely with the sales team to promote the hotel’s C&B services.
  • Develop promotional materials and packages to attract new business.
  • Attend industry events and networking opportunities to generate leads.
  • Ensure all C&B activities comply with health and safety regulations.
  • Conduct risk assessments for each event and implement necessary precautions.
  • Train staff on emergency procedures and safety protocols.

Qualifications:

  • Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
  • Minimum of 5 years experience in event planning, conference, or banqueting management, preferably within a hotel environment.
  • Strong leadership and team management skills.
  • Excellent organizational and multitasking abilities.
  • Exceptional customer service and communication skills.
  • Proficiency in event management software and Microsoft Office Suite.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

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