Cluster Revenue Manager

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Job description

My Client is a dynamic and innovative hospitality group known for exceptional service. They pride themselves on delivering luxury guest experiences while maximizing revenue potential across the properties.

We are seeking a highly motivated and experienced Cluster Revenue Manager to join our Client team. The Cluster Revenue Manager will play a crucial role in driving revenue growth and optimizing financial performance for a group of properties within our portfolio. This position offers a unique opportunity to lead a team of revenue management professionals and implement strategies that directly impact the company’s bottom line.

Key Responsibilities:

  • Oversee revenue management and distribution strategy of the hotels and manage day to day yield operations.
  • Daily pick-up analysis, strategy adjustments and reporting.
  • Perform competitive benchmark studies and follow market trends for each hotel.
  • Assist with maintenance of 24-36 month rolling demand calendar for each hotel.
  • Create and develop pricing strategies for each hotel.
  • Provide weekly dynamic forecast of expected results, variances and budget comparisons.
  • Manage and oversee strategy for all 3rd party distribution for each hotel.
  • Responsible for assessing, analysing and pricing group business strategies for each hotel.
  • Analyse overall monthly performance and provide summary report with recommendations to improve long term strategies for each hotel.
  • Ensure all related systems are configured correctly, validated and working to full capacity, for each hotel
  • Ensure web site booking process is maintained up-to-date and functional, for each hotel to include hotel website & website where applicable.
  • Ensure personnel are fully competent in the use of all systems in each hotel.
  • Work in liaison with hotel sales and reservations departments as a team.
  • Regularly check the input and the quality of data (segmentation, denials tracking, etc…) point
  • Conduct quarterly property performance review and develop strategic and tactical action for each hotel.
  • Responsible for best practice standards to include: competitor analysis; environmental scanning; market modelling; distribution yield management; business mix yield management; length of stay yield management; inventory availability by channel; pricing control and new pricing concepts for each hotel.
  • Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc…) for each hotel.
  • Reduce the cost of distribution by finding new less expensive means of delivering business for each hotel.
  • Prepare outline for and support the annual revenue budget process for each hotel.
  • Inspire Hotel’s HODs to further embed a revenue management culture in all hotels.
  • Responsible for recruitment / training / writing of SOP’s / coaching / performance management and appraisals of reservations team.
  • Visit the hotels to get first-hand knowledge of all revenue management issues and other key areas.
  • Assist in the management of The Cluster Reservations office day to day management
  • Any other reasonable requests made by management.


  • Bachelor’s degree in Hospitality Management, Business, or a related field. Master’s degree is a plus.
  • 5 years of experience in revenue management within the hospitality industry, with a proven track record of driving revenue growth.
  • Strong analytical skills and proficiency in revenue management software and tools.
  • Excellent leadership and team management abilities.
  • Exceptional communication and presentation skills.
  • Ethical integrity and a commitment to transparent and responsible revenue management practices.

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