Clerical Officer

Our client is seeking a motivated and detail-oriented Clerical Officer to provide administrative and customer service support within a busy and professional environment. The successful candidate will play a key role in supporting day-to-day operations, maintaining accurate records, and delivering a high standard of customer service to internal and external stakeholders.

This position offers an excellent opportunity for candidates looking to develop their administrative experience within a structured and fast-paced organisation.

Key Responsibilities

• Respond to customer and public queries via telephone, email, and face-to-face interactions.
• Provide accurate information and assistance in a professional and courteous manner.
• Manage and maintain records, filing systems, and databases.
• Perform data entry and ensure information is recorded accurately.
• Support managers and colleagues with administrative and clerical duties.
• Prepare, process, and distribute correspondence and documentation.
• Carry out general office duties including filing, photocopying, scanning, and document management.
• Assist with reception and front-of-house duties as required.
• Handle routine accounts and administrative tasks under supervision.
• Ensure compliance with organisational policies, procedures, and data protection requirements.
• Maintain confidentiality and professionalism at all times.
• Undertake any other reasonable duties as assigned.

Essential Requirements

• Leaving Certificate (or equivalent qualification) minimum.
• Previous administrative, clerical, customer service, or office support experience.
• Excellent verbal and written communication skills.
• Strong proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Experience using databases and multiple IT systems.
• High level of attention to detail and accuracy.
• Strong organisational and time management skills.
• Ability to prioritise workload and meet deadlines.
• Ability to work independently and as part of a team.
• Professional and customer-focused approach.

Core Competencies

Teamwork

• Builds positive working relationships with colleagues.
• Shares information effectively and contributes to team objectives.
• Demonstrates respect, cooperation, and flexibility.

Information Management & Processing

• Maintains accurate records and documentation.
• Follows established procedures and protocols.
• Ensures work is organised, thorough, and completed to a high standard.
• Comfortable handling written, numerical, and database information.

Delivery of Results

• Takes ownership of assigned tasks.
• Completes work efficiently and accurately.
• Demonstrates adaptability and initiative.
• Identifies priorities and manages competing demands effectively.

Customer Service & Communication

• Delivers excellent customer service in all interactions.
• Communicates clearly, professionally, and confidently.
• Handles enquiries and challenging situations with tact and professionalism.
• Actively listens and responds effectively to customer needs.

Specialist Knowledge & Self-Development

• Maintains proficiency in relevant technology and systems.
• Demonstrates willingness to learn and adapt to new processes.
• Takes responsibility for ongoing professional development.

Drive & Commitment

• Consistently delivers high-quality work.
• Demonstrates integrity, reliability, and professionalism.
• Approaches routine and detailed tasks with diligence and care.
• Remains resilient and positive when faced with challenges.

What’s on Offer?

• 12-month contract opportunity.
• Dublin-based role with a well-established organisation.
• Competitive salary/package.
• Opportunity to gain valuable public or professional sector experience.
• Supportive team environment and structured onboarding.
• Excellent opportunity to build administrative and customer service skills.