Clerical Officer

Job description

Job Description (Immediate Start – 15^th of June 2026)

Position Title: Clerical Officer – General Administration
Grade: Clerical Officer – €17.03 per hour – 35 hours per week
Location: Dundalk, Co. Louth

Role Purpose

The Clerical Officer will provide efficient and effective administrative and clerical support within LMETB, ensuring the smooth day-to-day operation of the office and supporting the delivery of high-quality education and training services.

The post holder will work as part of a team and will be required to demonstrate flexibility, professionalism, and a strong commitment to customer service.

Principal Duties and Responsibilities

The successful candidate will be expected to carry out a range of duties including, but not limited to:

General Administration

• Provide day-to-day clerical and administrative support to the department/school/centre.
• Maintain accurate electronic and manual filing systems.
• Prepare correspondence, reports, and documentation as required.
• Data input and maintenance of records on relevant IT systems.
• Manage incoming and outgoing post, email, and telephone queries.
• Schedule appointments and maintain diaries and meeting arrangements.

Customer Service

• Act as a first point of contact for staff, learners, and members of the public.
• Deal with queries in a professional, courteous, and timely manner.
• Direct queries to the appropriate personnel when necessary.

Financial / Operational Support (where applicable)

• Assist with basic financial administration such as processing invoices, purchase orders, and claims.
• Support stock control and ordering of office supplies.

Compliance & Governance

• Adhere to LMETB policies, procedures, and data protection requirements.
• Maintain confidentiality at all times.
• Support audits and inspections where required.

Team Support

• Work collaboratively with colleagues.
• Provide cover for other staff as required.
• Participate in training and development as appropriate.

Essential Requirements

• Leaving Certificate or equivalent qualification.
• Strong administrative and organisational skills.
• Good IT skills including Microsoft Word, Excel, Outlook, and databases.
• Excellent communication and interpersonal skills.
• Ability to work accurately and pay attention to detail.
• Ability to prioritise workload and meet deadlines.

Desirable Requirements

• Previous experience in an administrative or clerical role.
• Experience in an education, public sector, or customer service environment.
• Familiarity with electronic document management systems.

Competencies

• Teamwork
• Customer Focus
• Information Management
• Planning and Organising
• Communication Skills
• Flexibility and Adaptability

Terms & Conditions

• Salary and conditions will be in accordance with Clerical Officer (Grade III) public sector pay scales.