Catering Supervisor

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Job description

Here at Noel, we are looking to connect an experienced Catering Supervisor with our client in Dublin City Centre. The Catering Supervisor will be responsible for overseeing all aspects of our catering operations, ensuring that events run smoothly and clients are satisfied with our services. This role requires strong leadership skills, attention to detail, and the ability to thrive in a fast-paced environment. It is a senior role within the catering department, involving duties such as staff and inventory management, security of cash and premises, maintaining the highest standards of customer service, and managing client relationships. This role will be part of a commercially-focused team and provides an excellent opportunity for someone looking to advance their career and gain valuable management experience.

Main Responsibilities

* Receive and respond to everyday enquiries from/to customers escalating requests outside their knowledge base to the appropriate person/area.

* Supervise and roster staff and ensure maintenance of staff record

* Assist with all aspects of presentation and service of foods, ensuring adherence to legislation including HACCP and allergen legislation.

* To promote a friendly and welcoming atmosphere and utilize selling techniques to benefit the customer and the catering department thus ensuring that budget targets are met.

* Use and understand EPOS till system and train others as required

* Update databases and spreadsheets and run standard reports as required

* Carry out routine record keeping, filing, photocopying and data entry to ensure accurate records are maintained.

* Run automated or routine reports to support established departmental information requirements

* To complete all administration as outlined by your line manager including cash declarations, stocktaking , ordering, wastage records etc .

* Provide essential administrative and/or support activities to contribute to the smooth operation of a work unit including training and induction of new staff.

* To attend meetings and training courses as required.

* To assist with the planning, organization and service of events and functions scheduled throughout the year.

* To assist with the maintenance of hygiene standards and cleaning in the department.

* Deputise for colleagues as required and represent the manager or department at meetings and events.

* Any other duties that arise from time to time as directed by the manager or nominee.

* To ensure a high standard of personal hygiene and be professionally presented at all times


* Diploma or professional qualification – desirable

* Full Haccp knowledge and food safety training – essential

* Working knowledge of Microsoft Office, e-mail and the web – essential.

* Familiarity with the work of the department and of the University

* Knowledge of Haccp , Food safety and allergen legislation

* Prior work experience in a relevant role.

* A strong commitment and track record in providing a high level of customer service in a busy environment.

* Experience in working with catering equipment

* Flexible approach to working hours as the demands of the post may require work outside normal office working hours from time to time.

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