Branch Manager

Job Title: Branch Manager

Location: Dun Laoghaire, Co. Dublin

Overview: A well-established and highly regarded hearing care provider is seeking a friendly, people-focused Manager for its Dun Laoghaire branch. The clinic enjoys strong local recognition and a steady walk-in customer base.

This role is perfect for individuals who enjoy helping people, building relationships, and making a positive difference in their community, whether you have a background in retail, banking, healthcare support, telecoms, or any other customer-facing or service- oriented environment. Previous experience in hearing care is not required; full training is provided.

Key Responsibilities:

• Be the main point of contact for customers, ensuring a welcoming and supportive experience for every visitor.
• Work closely with the on-site audiologist to support client appointments and maintain an organized schedule.
• Provide guidance to customers on products and services, helping them make informed decisions about their hearing care.
• Encourage new appointments and follow-ups to support branch growth.
• Actively engage with the local community through events, partnerships, and outreach to raise awareness of the clinic’s services.
• Manage day-to-day administrative tasks, including appointment scheduling, customer records, and stock updates.
• Support the adoption of new digital systems and processes to improve customer experience.

Candidate Profile:

• Experienced in customer-facing roles, whether in retail, banking, telecoms, pharmacy, or similar sectors.
• Confident managing operations and achieving performance targets.
• Warm, personable, and skilled at building trust with customers, many of whom are older adults.
• Organized and comfortable learning new systems and technologies.
• Passionate about community engagement and creating a welcoming environment.
• Previous experience in healthcare or hearing care is advantageous but not essential – full training will be provided.

What’s on Offer:

Salary: €DOE

Benefits:

• Private healthcare
• 5% matched pension contribution
• Paid parking if required

Hours: Monday-Friday, 9:30am-5:30pm or 10:00am-6:00pm

Opportunities for professional growth and community involvement

Why This Role:

This is a chance to make a real difference in your community, helping people improve their quality of life while working in a friendly, supportive environment. You don’t need prior store or healthcare experience, if you’re organized, enjoy helping people, and are enthusiastic about community engagement, this role could be perfect for you.