Assistant Front Office Manager

Job description

Job Title: Assistant Front Office Manager
Location: Dublin City Centre (5-Star Property)
Role Type: Full-Time, Permanent
Reports To: Front Office Manager

About the Role

An exceptional opportunity has arisen for an experienced hospitality professional to join a leading 5-star hotel as an Assistant Front Office Manager. This position plays a key role in supporting the daily operations of the Front Office, ensuring an outstanding, personalised guest experience while contributing to the smooth running of a high-performing team. The successful candidate will step into a luxury environment where service excellence, professionalism, and attention to detail are at the heart of the operation.

What’s in it for you?

• €35,000 per annum salary + upselling incentives.
• Opportunity to progress within a prestigious 5-star hospitality environment
• Work with a supportive and high-achieving Front Office team
• Exposure to a wide range of operational responsibilities, including Duty Management
• Professional development and continuous learning opportunities
• A chance to make a meaningful impact on guest experience and service standards

Key Responsibilities

• Ensure the smooth, efficient daily operation of the Front Office, consistently upholding 5-star service standards.
• Provide a warm welcome and high level of personalised care throughout each guest’s stay.
• Manage and resolve guest complaints promptly, ensuring satisfaction and appropriate follow-up.
• Oversee daily business activities, ensuring VIPs, groups, and all guests receive tailored attention.
• Maintain strong internal communication through regular team briefings and updates.
• Assist with room allocation, ensuring accuracy, efficiency, and control.
• Maximise revenue via effective promotion of hotel facilities and services.
• Uphold company policies surrounding invoicing, cash handling, and credit control.
• Maintain exceptional presentation and cleanliness of the Front Desk and adjacent areas.
• Collaborate with key departments including Reservations, Accommodation, Nights, Concierge, Sales, and F&B.

Key Requirements

• Previous experience in a luxury hotel environment in a supervisory or similar role.
• Proven experience in Duty Management.
• Strong communication skills, both written and verbal.
• Natural hospitality flair with a passion for exceeding guest expectations.
• Proficiency with the Opera reservations system is essential.
• Excellent organisational skills and meticulous attention to detail.
• Strong upselling and cross-selling abilities.
• Positive, proactive attitude with a commitment to continuous improvement.
• Flexibility to work varied shifts, including evenings and weekends.