Admin Helpdesk Coordinator

Job description

We are currently seeking a Admin Helpdesk Coordinator to join our team. This role is ideal for someone highly organised, customer-focused, and confident managing multiple requests in a fast-paced environment. You will play a key role in ensuring facility issues are handled efficiently while delivering excellent support to employees and stakeholders.

What You’ll Do

• Act as the main point of contact for all facilities service requests (maintenance, repairs, cleaning, etc.).

• Log, prioritise, and track requests through the helpdesk system to ensure timely resolution.

• Coordinate with internal teams, contractors, and external vendors to resolve issues quickly.

• Provide updates on maintenance works and service disruptions.

• Maintain accurate records of requests, work orders, and associated costs.

• Deliver professional and friendly customer service at all times.

• Support improvements to helpdesk processes and overall facility operations.

What We’re Looking For

• Leaving Certificate or equivalent.

• At least 1 years’ experience in facilities, customer service, or administrative roles.

• Strong organisational and communication skills.

• Proficiency in Microsoft Office; experience with helpdesk or facilities systems is beneficial.

• Ability to prioritise tasks, problem-solve, and work well under pressure.

Why Join Us

• Collaborative and supportive team environment

• Opportunity to develop your facilities and coordination experience

• Varied and fast-paced role with real impact on daily operations