Accommodation Supervisor

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Job description

The Accommodation Supervisor oversees the daily operations of the housekeeping department to ensure that guest rooms, public areas, and other designated areas are maintained to the highest standards of cleanliness and comfort. The ideal candidate will have a keen eye for detail, excellent organisational skills, and the ability to lead and motivate a team.

Key Responsibilities:

  • Supervise and coordinate the activities of the housekeeping staff, including room attendants, laundry personnel, and public area cleaners.
  • Conduct daily briefings to communicate tasks, special instructions, and hotel policies.
  • Provide training, guidance, and support to team members, ensuring high performance and adherence to standards.
  • Inspect guest rooms, public areas, and back-of-house spaces to ensure cleanliness and presentation meet hotel standards.
  • Address any issues or deficiencies promptly and take corrective action.
  • Ensure all housekeeping activities comply with health and safety regulations
  • Manage inventory of cleaning supplies, linens, and guest amenities.
  • Ensure timely ordering and restocking of supplies to prevent shortages.
  • Monitor usage and implement measures to control costs and minimise waste.
  • Respond to guest requests and complaints promptly and professionally.
  • Ensure special requests (e.g., extra linens, cribs, special room setups) are handled efficiently.
  • Maintain a high level of guest satisfaction by consistently delivering excellent service.
  • Assist in creating and managing staff schedules to ensure adequate coverage for all shifts.
  • Monitor attendance and address any staffing issues or discrepancies.
  • Maintain accurate records of cleaning schedules, maintenance requests, and inventory levels.
  • Collaborate with the front office, maintenance, and other departments to ensure smooth operations.
  • Communicate effectively with the housekeeping manager and other supervisors regarding daily operations and any issues that arise.
  • Participate in departmental meetings and contribute to the continuous improvement of housekeeping processes.
  • Identify training needs and conduct training sessions for new and existing staff.
  • Ensure all staff are familiar with hotel policies, safety procedures, and quality standards.
  • Promote a culture of continuous improvement and professional development within the team.

Qualifications:

  • High school diploma or equivalent. Additional education in hospitality management or related field preferred.
  • Minimum of 2-3 years of housekeeping experience, with at least 1 year in a supervisory role.
  • Strong leadership and interpersonal skills.
  • Excellent organizational and time management abilities.
  • Keen attention to detail and a commitment to maintaining high standards.
  • Ability to work independently and as part of a team.
  • Proficient in using housekeeping management software and MS Office Suite.
  • Good communication skills, both written and verbal.

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