Accommodation Manager

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Job description

Here at Noel Group we have an Accommodation Manager role with our four-star hotel client based in Galway, comprising of less than 100 guest bedrooms.

The Accommodation Manager will report directly to The General Manager, and will be responsible for the effective management of Accommodation Supervisors and Assistants, ensuring that the team operates cohesively to maintain in the accommodation facilities.

Key Responsibilities

  • Ensure that the Department operates in a guest focused manner; always striving to exceed guest expectations thereby building customer and brand loyalty.
  • To be fully aware of the hotel facilities, activities, targets and promotions, special activities within the hotel
  • Manage cost lines of the Accommodation Department while maintaining the standards throughout.
  • Liaising with reception services to co-ordinate the allocation of accommodation.
  • Arranging laundry and linen supplies.
  • To deal with customer complaints in a professional and courteous manner in accordance with company procedures.
  • To help ensure that the hotels productivity standards are always maintained and if possible improved.
  • To plan, organise, control, and monitor the workload of all the accommodation assistants.
  • To inspect premises, guest room, linen stores, public areas, and other areas daily to ensure the company standards of housekeeping is maintained by all employees.
  • To maintain control of employee uniforms and see that they are always in top condition.
  • To deal with any guest complaints in a professional and positive manner and record such complaints.
  • To demonstrate a willingness and ability to adapt to changing conditions in the working environment.
  • Work closely with Maintenance to coordinate projects for the guest rooms.
  • Responsible controlling budgets and finances, managing stock levels and ordering supplies.
  • Communicate with reception services to coordinate and plan the allocation of accommodation.
  • To communicate effectively at all levels, including attending management meeting.
  • Manage, motivate, and train employees within the department thereby ensuring a high standard of service/control in all areas
  • Responsible for overseeing the team’s time and attendance, verifying daily work hours.
  • Accidents and sickness to be reported as per company policy.
  • Hold monthly departmental meetings with your department
  • To assist in implementing company human resources policies including but not limited to recruitment and selection, grievance and discipline, performance appraisal, communication, and reward management.
  • Produce rosters ensuring effective staffing levels within budget and review , overtime, rotas, holiday requirements and absenteeism
  • To react to changes in business levels to ensure department costs and expenses are controlled
  • To implement company procedure in the event of fire or emergency
  • To implement and maintain hygiene standards as set out by the Company.

This client is an equal opportunities employer.

Consultant

Pia Stavrianos

Pia Stavrianos

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