Reception Manager

Job description

Role: Reception Manager
Location: Kilkenny
Salary: €42,000 per annum

The Noel Group is proud to partner with a prestigious client in the hospitality industry to search for a Reception Manager in Kilkenny.

This role is responsible for leading the Front Office team, ensuring outstanding guest experiences, and maintaining high service standards across all reception operations. The successful candidate will oversee daily front desk activities, staff performance, and guest satisfaction while supporting the hotel’s overall success.

Key Responsibilities

• Manage the day-to-day operations of the Reception department.
• Lead, train, and motivate the Front Office team.
• Ensure exceptional guest service and handle guest queries professionally.
• Monitor reservations, room allocations, and reception procedures.
• Support revenue targets through effective room sales and guest engagement.
• Maintain high standards of presentation, service, and compliance.
• Assist with reporting, scheduling, and departmental administration.

Requirements

• Previous experience in a Reception Manager, Front Office Manager, or senior reception role.
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Experience using hotel property management systems.
• Ability to work in a fast-paced hospitality environment.
• Strong organisational and problem-solving skills.

Essential Criteria

• Must have experience in Hospitality
• Must have experience in the same role or be ready to step forward in the career
• Living in Ireland and have the right to work in ROI
• Visa and Relocation packages are not provided.

The Salary & Benefit

• Salary per annum: €42,000
• Opportunities for career progression within the company.
• Access to professional development and training programs.
• A dynamic and supportive working environment.