Duty Manager

Our client, a leading contract catering provider operating within an educational environment, is seeking an experienced and proactive Duty Manager to join their team on a temporary basis. This is an excellent opportunity for an individual with strong food service, hospitality, or catering management experience who enjoys leading teams and delivering exceptional customer service in a fast-paced environment.

The successful candidate will support the day-to-day operation of catering services, ensuring high standards of food quality, customer experience, health & safety, and operational efficiency.

Key Responsibilities

• Support the daily management of catering and hospitality operations across the site.
• Supervise, motivate, and lead front and back-of-house catering teams.
• Ensure excellent customer service standards are maintained at all times.
• Monitor food service delivery, presentation, and customer satisfaction.
• Assist with staffing, rota management, and allocation of duties.
• Ensure compliance with food safety regulations, HACCP procedures, and company policies.
• Conduct opening and closing procedures as required.
• Support stock control, ordering, and inventory management.
• Handle customer queries and resolve operational issues promptly and professionally.
• Maintain health & safety standards across all catering areas.
• Assist with hospitality and special event catering as required.
• Support senior management in achieving operational and financial targets.

Requirements

• Previous experience in a Duty Manager, Catering Supervisor, Restaurant Manager, or Hospitality Management role.
• Experience working within contract catering, hospitality, education, healthcare, or high-volume food service environments.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of HACCP and food safety standards.
• Ability to work effectively under pressure and manage multiple priorities.
• Flexible and hands-on approach to operational requirements.
• Proficient in managing customer service issues and maintaining service excellence.

Desirable

• Food Safety/HACCP certification.
• Manual Handling Certification.
• Previous experience within an educational or institutional catering environment.
• Experience managing hospitality functions and events.

What’s on Offer

• Immediate start available.
• Opportunity to gain experience with a leading contract catering provider.
• Dynamic and supportive working environment.
• Potential for ongoing temporary assignments/Perm