Reservations Supervisor

Job description

Role: Reservation Supervisor
Location: Dublin 4
Salary: €38,000

The Noel Group is proud to partner with a prestigious client in the hospitality industry to search for a Reservation Supervisor in Dublin 4.

Lead and support the reservations team to ensure all bookings are managed efficiently while delivering excellent customer service and maximising revenue.Oversee daily reservation operations, manage guest enquiries, supervise team performance, and ensure booking accuracy across all channels.

The Duties

• Manage daily reservation enquiries and booking requests.

• Monitor room availability, rates, and booking trends.

• Train, mentor, and support reservation team members.

• Handle guest queries and resolve complaints professionally.

• Ensure reservation systems are updated accurately at all times.

• Prepare reports on occupancy, booking pace, and performance.

• Support group bookings and special event reservations.

• Assist management with forecasting and revenue strategies.

Requirements

• Must have experience in Hospitality.

• Must have experience in the same role or be ready to step forward in the career.

• Previous reservations, front office, or revenue experience preferred.

• Strong knowledge of PMS and reservation systems.

• Excellent communication and customer service skills.

• Strong attention to detail and organisational skills.

• Living in Ireland and have the right to work in ROI.

• Visa and Relocation packages are not provided.

The Salary & Benefits

• Salary per annum: €38,000.

• Opportunities for career progression within the company.

• Access to professional development and training programs.

• A dynamic and supportive working environment.