Duty Manager

Job description

Job Title: Duty Manager
Location: Cork
Role Type: Full-Time, Permanent
Reports To: General Manager / Deputy Manager

About the Role:

Noel Group is currently recruiting on behalf of a well-established 4-star hotel client in Cork for an experienced and dependable Duty Manager to join their management team.

This is an excellent opportunity for a hospitality professional who thrives in a fast-paced environment, enjoys exposure to all areas of hotel operations, and is passionate about delivering exceptional guest experiences. The successful candidate will support the day-to-day management of the hotel across food & beverage, front office, accommodation, and guest services while ensuring the highest standards of customer care and operational efficiency.

What’s in it for you?

• Free onsite parking
• Complimentary leisure club membership
• Staff meals provided
• Contributory pension scheme (service requirement applies)
• Company life insurance scheme
• Employee Assistance Programme
• Friends & family accommodation rates
• Ongoing training and development opportunities
• Opportunity to grow within a progressive hospitality group
• Supportive and dynamic team environment

Key Responsibilities

• Support the General Manager and Deputy Manager in the smooth day-to-day operation of the hotel
• Assist in overseeing all departments including food & beverage, reception, accommodation, and kitchen operations
• Ensure efficient and professional service standards are maintained at all times, particularly during busy periods
• Deliver and promote exceptional customer service across all areas of the hotel
• Handle guest queries and complaints promptly and professionally, ensuring positive outcomes wherever possible
• Complete all required operational, security, and departmental checklists
• Maintain high standards of health, safety, and security for guests and staff
• Provide operational support across departments as required
• Carry out additional duties as assigned by management

Key Requirements

• Minimum 2 years’ experience in a Duty Manager role within a 4-star hotel environment
• At least 3 years’ experience in food & beverage operations within hospitality
• A qualification in Hotel Management or a related discipline would be advantageous
• Strong leadership, communication, and interpersonal skills
• Passionate about guest satisfaction and delivering high service standards
• Flexible and available to work evenings, weekends, and varied shifts
• Fluent English, both written and spoken
• Ability to multitask and remain calm under pressure