Operations Manager

Job description

Job Title: Operations Manager / Director of Operations

Location: Ireland

Role Type: Full-Time | Permanent

Reports To: General Manager / Senior Leadership Team

About the Role:

Noel Group is currently recruiting an experienced Operations Manager on behalf of a prestigious hospitality client. This is a senior leadership position responsible for overseeing the day-to-day operations of a high-standard hotel property, ensuring exceptional guest experiences, strong financial performance, and smooth collaboration across all departments.

The successful candidate will play a key role in operational strategy, team leadership, resource management, and maintaining the highest service standards throughout the property.

What’s in it for you?

• Opportunity to join a well-established and highly regarded hospitality operation
• Senior leadership role with significant influence on hotel performance
• €50,000-€60,000
• Career progression and professional development opportunities
• Collaborative and dynamic working environment
• Exposure to all aspects of hotel operations and strategic management

Key Responsibilities

• Oversee the daily operations of all hotel departments, ensuring service standards are consistently maintained
• Work closely with department heads to ensure seamless coordination across the property
• Deliver exceptional guest experiences by anticipating guest needs and resolving issues promptly and professionally
• Support the execution of the hotel’s operational and commercial strategy alongside senior management
• Monitor and manage labour costs, departmental budgets, overheads, and operational expenditures
• Ensure staffing levels are appropriately managed in line with business demands and wage cost targets
• Conduct regular operational meetings to review performance, service delivery, and business objectives
• Maintain full operational knowledge of hotel services, room availability, pricing structures, VIP guests, and upcoming events
• Review and monitor guest feedback systems, implementing improvements where required
• Oversee procurement processes, inventory management, purchasing activities, and supplier relationships
• Collaborate with HR and department managers on recruitment, training, staff development, and workforce planning
• Support sales and revenue performance through collaboration with commercial and marketing teams
• Ensure all health & safety, legal, and regulatory requirements are fully adhered to
• Monitor incident reports, purchasing records, accounts payable/receivable, and operational reporting
• Lead, motivate, and develop teams to maintain high standards of performance, professionalism, and guest service
• Carry out additional operational duties as required by senior management

Key Requirements

• Proven experience in a senior hotel operations or hospitality management role
• Strong leadership, communication, and organisational skills
• Demonstrated ability to manage budgets, labour costs, and operational performance targets
• Guest-focused mindset with a passion for delivering exceptional service
• Ability to manage multiple departments and priorities in a fast-paced environment
• Strong problem-solving and decision-making abilities
• Experience managing procurement, inventory, and supplier relationships
• Solid understanding of hotel operations, revenue management, and service delivery standards
• Knowledge of health & safety legislation and hospitality compliance requirements
• High level of professionalism, responsibility, and accountability
• Flexibility and adaptability to meet operational business needs