Duty Manager

The Noel Group is currently recruiting for an experienced Duty Manager on behalf of a well-established luxury hotel resort located in the scenic countryside of Co. Laois. We are seeking a motivated hospitality professional to join the existing management team and support the daily operations of the hotel.

The Duty Manager will support the smooth day-to-day running of the hotel and assist across operational departments as required. The successful candidate will ensure guests receive a professional, courteous and efficient service throughout their stay while maintaining high operational standards across the property.

Responsibilities of a Duty Manager:

• Maintain and uphold standard operating procedures throughout the property
• Work closely with Front Office and Reservations teams to ensure an excellent guest experience
• Report directly to the Deputy General Manager regarding operational matters
• Maintain a visible presence within the lobby and main guest areas throughout the day
• Assist guests with reservations and bookings, ensuring confirmations are communicated clearly
• Ensure all front-of-house and public areas are maintained to the required presentation standards
• Monitor adherence to security and key control procedures
• Remain informed of all daily hotel activities including conferences, weddings, VIP arrivals and events
• Provide guests with information about the hotel and local attractions
• Prepare weekly staff rosters and review daily staffing levels in line with business requirements
• Complete weekly revenue and payroll forecasting within required timelines
• Support the implementation and ongoing delivery of colleague training programmes
• Participate in scheduled training sessions and management meetings
• Assist other departments when operationally required
• Conduct performance reviews and regular job chats with team members
• Lead and motivate the team to encourage productivity and positive colleague engagement

Requirements of a Duty Manager:

• 1–2 years‘ hotel management experience or strong supervisory experience within hospitality
• Passion for delivering a high standard of guest service in a professional manner
• Strong background in food and beverage operations
• Excellent leadership, coaching and communication skills

Benefits of the role:

• Discounted accommodation rates
• Health club membership
• Training and development opportunities
• Employee Assistance Programme
• Supportive team environment
• Meals and uniform provided