Deputy General Manager

Job description

Job Title: Deputy General Manager

Location: Southwest Ireland

Role Type: Full-Time | Permanent

Reports To: General Manager

About the Role:

Noel Group is proud to partner with a prestigious 5-star luxury resort, part of an internationally renowned collection of boutique properties, to recruit an experienced Deputy General Manager. This is a senior leadership opportunity within a high-performing, award-winning property recognised for exceptional service standards and guest experience.

The successful candidate will play a pivotal role in supporting the General Manager in overseeing all hotel operations, with particular focus on Food & Beverage. This position requires a strong leader with a passion for luxury hospitality, operational excellence, and team development.

What’s in it for you?

• Opportunity to work within a globally recognised luxury hospitality brand
• Career progression within a high-end, award-winning environment
• Exposure to best-in-class service standards and operational excellence
• Collaborative and professional team culture
• Up to €80,000 Salary

Key Responsibilities:

• Support the General Manager in the day-to-day running of the hotel, ensuring seamless operations across all departments
• Provide strategic leadership with a strong focus on Food & Beverage operations
• Drive exceptional guest experiences in line with 5-star luxury standards
• Ensure all departments adhere to SOPs, service excellence, and presentation standards
• Manage guest communications, queries, and complaints in a professional and timely manner
• Monitor and enhance overall guest satisfaction and service delivery
• Oversee financial performance including budgeting, forecasting, and cost control
• Optimise operational efficiency through effective rostering and resource management
• Drive revenue growth through upselling initiatives and team engagement
• Collaborate closely with Events and Food & Beverage teams to enhance guest offerings
• Lead, motivate, and develop teams, fostering a positive and high-performance culture
• Ensure full compliance with all relevant legislation including Health & Safety, Food Safety, and employment laws
• Act as senior decision-maker in the absence of the General Manager

Key Requirements:

• Bachelor’s degree in hospitality management or a related discipline
• Minimum 2-3 years’ experience in a senior management or director-level role within a 5-star luxury hotel or resort
• Strong background in Food & Beverage leadership within a luxury environment
• Proven ability to deliver exceptional guest experiences and manage high-performing teams
• In-depth knowledge of luxury service standards, hotel operations, and compliance requirements
• Excellent communication, leadership, and interpersonal skills
• Professional, adaptable, and solutions-focused approach
• Must have full eligibility to live and work in Ireland