General Manager

Job description

General Manager – Retail & Entertainment Venue

Location: Wexford

Job Type: Full-Time, 45 hours per week | On-Site

About the Role

We are looking for a General Manager to lead operations at a brand-new retail and entertainment venue. You will manage a small, dynamic team in a fast-paced environment, ensuring a high-quality experience for all customers. This is a hands-on, people-first role, requiring leadership, multitasking, and strong commercial awareness.

Key Responsibilities

• Oversee daily operations, including accounts and cash flow management.
• Analyse weekly and monthly financial performance and recommend improvements.
• Manage all controllable costs within the agreed budget.
• Prepare action plans with clear priorities, timelines, and deliverables.
• Lead, motivate, and develop a team of staff, fostering trust, collaboration, and high standards.
• Ensure staff understand their impact on business performance and encourage commercial awareness.
• Recruit, retain, and develop talent for long-term success.
• Implement promotional campaigns and provide feedback on effectiveness.
• Maintain a clean, professional, and welcoming environment at all times.

Note: Duties may evolve as the business grows.

What We’re Looking For

• Minimum 2 years’ experience in general management, retail, hospitality, or customer-facing roles.
• Strong planning, organisation, and prioritisation skills; ability to meet deadlines.
• Demonstrable commercial acumen and understanding of operational performance.
• IT literate with experience in Microsoft Word and Excel; ability to learn internal systems.
• Skilled in coaching, training, and motivating a team to deliver excellent customer experiences.
• Calm under pressure and professional in handling challenging situations.
• Commercial mindset with a focus on driving results.

What We Offer

• Comprehensive training provided.
• Opportunity to help shape a new venue and team from the ground up.
• Stable, growing organisation with multiple locations and online operations.
• Career progression opportunities as the business expands.