General Manager

Job description

General Manager – Retail & Entertainment Venue

Location: Tramore, Co. Waterford

Job Type: Full-Time, 45 hours per week | On-Site

About the Role

We are seeking a General Manager to oversee the day-to-day operations of a vibrant retail and entertainment venue. You will manage a small, dynamic team in a fast-paced environment, ensuring a first-class experience for all customers. This is a hands-on role where leadership, people skills, and strong commercial awareness are key.

Key Responsibilities

• Manage daily operations, including accounts and cash flow.
• Analyse weekly and monthly performance figures, recommending improvements.
• Control operational costs within budget.
• Develop action plans with clear priorities, timelines, and deliverables.
• Motivate, manage, and develop a team of staff, fostering trust, collaboration, and high standards.
• Ensure staff understand their impact on the business and encourage commercial awareness.
• Recruit and nurture talent to support long-term success.
• Implement promotional campaigns and provide feedback on their effectiveness.
• Maintain a clean, professional, and welcoming environment at all times.

Note: Duties may evolve as the business grows.

What We’re Looking For

• Minimum 2 years’ experience in general management, retail, hospitality, or customer-facing roles. Previous gaming experience is not required.
• Strong organisational and planning skills; ability to prioritise and meet deadlines.
• Demonstrable commercial acumen and understanding of operational performance.
• IT literate with experience in Microsoft Word and Excel; ability to learn internal systems quickly.
• Skilled in coaching, training, and motivating a team to deliver excellent customer experiences.
• Calm under pressure, professional, and able to handle challenging situations.
• Commercial mindset with a focus on driving results.

What We Offer

• Comprehensive training provided.
• Opportunity to help shape a new venue and team from the ground up.
• Stable, growing organisation with multiple locations and online operations.
• Career progression opportunities as the business expands.