Reservation Manager

Job description

Our client is are expanding their team and seeking an experienced Reservations Manager!

This new role will lead their Reservations Department and ensure the smooth handling of all individual and group bookings..

Key Responsibilities:

• Lead and develop the Reservations team to deliver exceptional service and accuracy.
• Oversee all reservations processes, ensuring compliance with brand standards and system accuracy (Opera, MARSHA, EMPOWER).
• Manage room inventory and support revenue strategies to optimise performance.
• Coordinate group bookings with Events and Sales teams, ensuring all details are delivered seamlessly.
• Act as the point of contact for guest inquiries, VIPs, and corporate clients.

About You:

• 2-3 years’ experience as a Reservations Supervisor (or similar) in a 4- or 5-star hotel.
• Strong leadership skills with the ability to inspire high performance.
• Excellent communication, organisational, and problem-solving skills.
• Proficiency in Microsoft Office (Excel essential); knowledge of Opera PMS and Marriott systems is desirable.

If you are passionate about delivering excellence, driving results, and leading a high-performing team, we’d love to hear from you!

Why join the team:

• Accommodation Assistance Offered
• Competitive Salary
• Additional leave in line with service after two years of service
• Monthly contribution towards employee’s Health and Wellbeing
• Complimentary employee bus service to and from Bray Dart station daily
• Learning and Development with opportunities for career progression
• Employee Hotel Discounts for Marriott and MHL hotels.
• Complimentary Car Parking
• Meals while on duty
• Employee Recognition Awards
• Uniform laundered

Benefits:

• Additional leave
• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• Food allowance
• On-site parking
• Sick pay
• Wellness program