Duty Manager Hospitality Lismore (Temporary)

Job description

My client is looking for a dynamic and passionate Duty Manager to be responsible for the day-to-day operational oversight of an accommodation centre in Lismore, Co. Tipperary.
This is a temporary, full time position for a period of three (3) months, with the posibility of permanency aftert this time.

The ideal candidate will have a solid problem solving ability, excellent customer service skills and ability to make decisions in a fast paced environment. Previous managerial experience is a must.

This role expects the ideal candidate to be the main point of contact for the residents, staff and suppliers and involves managing staff, supporting the residents, ensuring safety, managing daily operations and promoting a positive environment for the residents.

Duties

1. Operational Management

• Oversee the daily running of the accommodation centre during assigned shifts.

• Ensure all facilities are clean, safe, secure, and fully operational.

• Monitor reception activity and occupancy levels.

• Maintain accurate shift reports, logs, and handover documentation.

• Ensure smooth coordination between front-of-house and back-of-house operations.

2. Resident Support & Engagement

• Act as the main point of contact for residents during shifts.

• Respond to resident queries relating to accommodation, services, and daily needs.

• Promote a respectful, inclusive, and supportive living environment.

3. Staff Supervision & Leadership

• Lead, motivate, and support staff on shift to ensure optimal performance.

• Ensure staff adhere to centre procedures, safeguarding policies, and health & safety standards.

• Support the schedhuling and holiday management.

4. Incident & Risk Management

• Respond promptly and professionally to incidents, emergencies, and complaints.

• Ensure incidents are accurately recorded and escalated to management when required.

• Conduct regular safety, fire, and security checks across the centre.

Requirements

• Previous experience in management is a must, preferably in hospitality.

• This role would suit a senior head chef seeking a transition into management.

• Strong leadership and staff supervision skills.

• Excellent communication skills with a high level of cultural awareness and inclusiveness.

• Ability to remain calm and make sound decisions under pressure.

• Experience managing incidents, risks, or safeguarding concerns.

• Strong organisational and administrative skills, including report writing.

• A customer-focused approach with a commitment to delivering high-quality service.