Store Manager

Job description

Store Manager

We are delighted to be supporting a leading retail group with the recruitment of an experienced and motivated Store Manager for one of their busy service station locations in Robinstown, Mullingar. This is an excellent opportunity for a driven retail professional to take the lead in a high-performing store and contribute to a growing organisation.

Role Purpose

The Store Manager will ensure the efficient and effective day-to-day running of the site, delivering exceptional customer service and a high-quality fresh food offering. You will be responsible for achieving key store targets through strong people leadership, operational excellence and a focus on continuous improvement.

Key Responsibilities

Store Operations

• Take full responsibility for the smooth daily operation of the site.

• Ensure the store consistently meets company standards in merchandising, presentation and customer service.

• Deliver on sales, margin and waste targets.

• Oversee and enforce HACCP standards, maintaining exceptional hygiene levels across the site.

• Ensure the store environment is clean, well-presented and all equipment, signage and lighting are fully maintained.

• Guarantee full compliance with all relevant legislation and company procedures.

• Manage staff rotas, annual leave and maintain accurate people records.

• Set, monitor and achieve KPI targets including gross margin, net margin, waste and other performance metrics.

• Manage stock control, stocktaking and overheads in line with budget.

People Leadership

• Lead by example with an approachable, supportive management style.

• Foster a positive, inclusive and team-oriented work environment.

• Develop and coach staff through ongoing training, performance reviews and probation management.

• Identify development needs and coordinate training programmes in partnership with the support office.

• Promote strong communication between management and employees.

Stock Management

• Oversee the full stock range and all stock processes within the site.

• Implement planograms correctly and ensure optimal product ranges are maintained.

• Merchandising the store to maximise sales and product performance.

• Conduct and manage weekly and monthly stock counts.

Back Office & Administration

• Complete daily cash reconciliation and cash control procedures.

• Process daily bank lodgements.

• Investigate cash discrepancies and report findings to the Management Accountant.

• Manage data entry including delivery dockets, invoices, reconciliations and wet stock information.

• Produce and review sales reports.

Operational Duties

• Manage any breakdowns or system failures, liaising with relevant departments.

• Coordinate contractor call-outs when required.

• Respond to and report security issues.

Customer Service

• Ensure customer satisfaction is always the top priority, delivering best-in-class service.

• Take ownership of all customer queries, ensuring timely follow-up.

• Handle customer complaints at store level and escalate to support functions where necessary.

Health, Safety & Welfare

• Lead by example in maintaining safe working practices in line with the Safety, Health and Welfare at Work Act 2005 and all associated regulations.

• Take overall responsibility for health and safety across the forecourt and all back-of-house areas.

• Ensure the safety and welfare of staff, customers, contractors and visitors at all times.

Requirements

• Minimum of 3 years’ experience in a retail management role (Assistant Manager or Store/Site Manager level).

• Strong passion for retail with a high level of ownership and accountability.

• Proven leadership and people-management experience.

• Ability to interpret and act on business reports.

• Excellent communication and delegation skills.

• KPI and results-driven.

• Comfortable working in a fast-paced environment.

Benefits

• Competitive salary with KPI bonus scheme.

• Colleague discount across the retail group.

• Paid family leave including enhanced maternity and parental leave.

• Enhanced annual leave up to 27 days.

• VHI health insurance scheme.

• Employee Assistance Programme including GP online services and counselling.

• Employee referral bonus.

• Bike to Work and Travel schemes.

• Save As You Earn scheme.

• Mileage scheme.

• Access to a comprehensive e-learning and development portal.