Duty Manager

Job description

Job Title: Duty Manager
Location: Galway City, Ireland
Salary: Approx. €35,000 per year
Employment Type: Full-Time, Permanent

About the Role

Our client, a well-established hotel in Galway City, is seeking an experienced Duty Manager to join their team. This is a key operational role within a busy hotel environment, responsible for ensuring smooth day-to-day operations, delivering exceptional guest experiences, and supporting the management team.

As Duty Manager, you will act as the senior on-site manager during your shifts, providing leadership to the team, resolving guest issues, and maintaining high standards across all departments.

Key Responsibilities

• Oversee daily hotel operations across Front Office, Housekeeping, and F&B departments.

• Act as the senior manager on duty, ensuring smooth and efficient service during all shifts.

• Handle guest enquiries, complaints, and special requests promptly and professionally.

• Support the team in achieving operational targets, KPIs, and service excellence.

• Supervise staff, provide guidance, and ensure adherence to hotel policies and procedures.

• Coordinate with department heads to maintain quality standards and operational efficiency.

• Assist in staff training and development initiatives.

• Ensure compliance with health, safety, and hygiene regulations.

• Monitor and report on guest feedback, taking action to improve service where needed.

• Support management with scheduling, reporting, and other administrative tasks as required.

Person Specification

• Proven experience in a supervisory or management role within the hospitality sector.

• Strong leadership and team management skills.

• Excellent customer service and problem-solving abilities.

• Ability to work efficiently under pressure in a fast-paced environment.

• Strong organisational skills with attention to detail.

• Flexibility to work evenings, weekends, and public holidays.

• Professional, approachable, and able to maintain composure in challenging situations.

• Hospitality qualification or relevant experience preferred.

What’s on Offer

• Competitive salary of approximately €35,000 per year.

• Opportunity to take on a senior operational role in a busy, professional hotel.

• Supportive working environment with long-tenured staff.

• Career progression opportunities.

• Hands-on experience in all areas of hotel operations.