Reservations and Revenue Manager

Job description

Job Title: Revenue & Reservations Manager
Location: Limerick, Ireland
Salary: Approx. €45,000 per year
Employment Type: Full-Time, Permanent

About the Role

An established, family-owned 3-star hotel in Limerick is seeking a Revenue & Reservations Manager to join their team during an exciting expansion phase. The property currently operates 109 rooms, with plans to grow to 165 rooms, alongside a live music venue and bar/restaurant.

This role combines revenue management expertise with hands-on reservations leadership, aiming to optimise room occupancy, rates, and overall profitability while delivering exceptional guest service.

Key Responsibilities

Revenue Management

• Develop and implement revenue strategies to optimise room rates, occupancy, and revenue.

• Conduct regular revenue analysis and monitor market trends.

• Manage pricing across all channels (OTAs, direct bookings, corporate, group).

• Forecast demand, allocate inventory, and monitor competitor pricing.

• Analyse booking patterns, lead times, and conversion rates.

• Prepare monthly KPI reports (ADR, RevPAR, occupancy).

• Collaborate with Sales & Marketing on campaigns and promotional packages.

• Manage relationships with OTAs and channel managers.

Reservations Management

• Oversee all reservation enquiries and bookings across channels.

• Ensure accurate room inventory and manage overbooking strategies.

• Handle VIP, group, and corporate bookings with precision.

• Train and support Front Office staff on upselling and revenue-focused behaviours.

• Maintain PMS and CRM data accuracy.

• Manage booking modifications, cancellations, and special requests efficiently.

• Ensure a seamless guest arrival experience in collaboration with Front Office.

Systems & Technology

• Proficient in Rezlynx PMS (experience highly advantageous).

• Maintain channel manager and OTA connectivity.

• Generate insights from booking data and support system optimisation.

• Assist in implementing new systems during the hotel expansion phase.

Collaboration & Leadership

• Work closely with Housekeeping, Front Office, Sales, and F&B teams.

• Provide updates to senior management on revenue performance.

• Participate in budget planning and forecasting.

• Support staff development and training initiatives focused on revenue optimisation.

Essential Requirements

• Proven experience in revenue or reservations management within hospitality.

• Track record of driving revenue growth and optimising pricing strategies.

• Familiarity with PMS systems (Rezlynx or similar) and OTA platforms.

• Strong analytical skills and proficiency in Excel and reporting tools.

• Excellent attention to detail, strategic thinking, and hands-on approach.

• Strong communication, interpersonal, and problem-solving skills.

• Ability to work under pressure and manage multiple priorities.

• Proactive, tech-savvy, and capable of training others in revenue-focused behaviours.

Desirable

• Third-level qualification in Hospitality Management, Business, or related field.

• Experience with revenue management systems and group/corporate contract negotiation.

• Knowledge of Limerick / Munster market dynamics.

What’s on Offer

• Competitive salary of approximately €45,000 per year.

• Opportunity to shape revenue strategy during an exciting growth phase.

• Supportive, family-oriented work environment.

• Professional development and training opportunities.

• Career progression as the hotel expands.

Working Conditions

• Full-time, office-based role with flexibility during peak booking periods.

• Occasional evening/weekend work for high-demand periods or events.

• Collaboration with cross-functional teams across the property.