Customer Service Representative

Job description

Role Overview

We are looking for proactive and customer-focused individuals to join our team as Customer Service Representatives. This role involves managing store orders, coordinating courier bookings with the client services team, handling Proof of Delivery (POD) documentation, and providing administrative support using Excel and Word. You’ll be a key link between our customers and operations, ensuring smooth and efficient service delivery.

Key Responsibilities

• Respond to customer inquiries and process store orders via phone, email, and chat
• Accurately enter and track orders using internal systems
• Liaise with the client services team to book couriers and monitor delivery schedules
• Manage POD documentation, ensuring completeness and resolving any issues
• Maintain detailed records of customer interactions and order history
• Generate and update reports using Excel (e.g., delivery logs, order summaries)
• Prepare customer communications, templates, and internal documents using Word
• Collaborate with logistics, warehouse, and sales teams to ensure timely fulfilment
• Resolve customer issues with professionalism and empathy

Skills & Qualifications

• Minimum of 1 year experience require, further education in business, administration, or logistics is a plus
• Strong communication skills, both written and verbal
• Proficient in Microsoft Excel (e.g., spreadsheets, basic formulas) and Word (e.g., formatting, templates)
• Excellent attention to detail and organizational skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Team-oriented with a proactive and solution-focused mindset
• Prior experience in customer service, logistics, or administrative support preferred

What We Offer

• Competitive salary and benefits
• Supportive and collaborative team culture
• Training and development opportunities
• Career progression pathways