Reservations agent

Job description

Job Title: Hotel Reservations Agent

Location: County Cavan, Ireland

Role Type: Full-time, Permanent

Reports To: Front Office Manager / Reservations Manager

About the Role:

The Noel Group is a leading recruitment agency operating nationwide across the hospitality sector. We are proud to partner with a prestigious client in the hospitality industry to search for a talented Reservations Agent to join their team in Cavan.

An exciting opportunity has arisen for a Hotel Reservations Agent to join the team at a prestigious, family-owned four-star wedding and events venue located in County Cavan. This busy and welcoming property is renowned for its warm hospitality, exceptional service, and beautiful surroundings.

As a Reservations Agent, you will play a key role in managing guest bookings and inquiries, ensuring a smooth and efficient reservation process from initial contact to check-in. This position is ideal for someone who is passionate about customer service, highly organised, and eager to contribute to an exceptional guest experience.

What’s in it for You?

• Join a friendly and supportive team in a respected, family-run hotel.
• €16-€20 per hour (Depending on experience)
• Opportunities for career progression within a growing hospitality environment.
• Staff discounts on accommodation, dining, and events.
• Enjoy working in a scenic and dynamic hotel setting known for weddings and special occasions.

Key Responsibilities:

• Manage Reservations: Handle incoming reservation requests via phone, email, and online booking systems, ensuring all details are recorded accurately.
• Customer Service: Provide professional and courteous service, responding promptly to guest inquiries about room availability, rates, and amenities.
• Promote Hotel Services: Actively promote hotel packages, upgrades, and special offers to enhance guest satisfaction and encourage repeat business.
• Maintain Records: Accurately manage and update records of reservations, cancellations, and modifications in the hotel’s booking system.
• Collaboration: Work closely with other departments-such as events, housekeeping, and front office-to ensure all guest requests and special requirements are communicated and fulfilled.
• Administration: Support management with reservation reports and other administrative duties as needed.

Key Requirements:

• Experience: Previous experience in a hotel reservations or front office role within a 100+ bedroom property is essential.
• System Knowledge: Experience using RoomMaster or Guestline systems is highly desirable.
• Communication: Excellent verbal and written communication skills with a confident and professional telephone manner.
• Customer Focus: A genuine passion for delivering exceptional guest service and handling inquiries with efficiency and care.
• Attention to Detail: Strong organisational skills and the ability to manage multiple bookings accurately.
• Technical Proficiency: Comfortable using computers and reservation software.
• Teamwork: Ability to work collaboratively in a busy front office environment.
• Flexibility: Willingness to work varied shifts, typically 9:00 am – 5:00 pm or 11:00 am – 7:00 pm, Monday to Saturday.