Senior Receptionist

Job description

Job Title: Senior Receptionist

Location: Co. Cavan (Hotel)

Role Type: Full-time, Permanent

Reports To: Front Office Manager

About the Role:

The Noel Group is a leading recruitment agency operating nationwide across the hospitality sector. We are proud to partner with a prestigious client in the hospitality industry to search for a talented Senior Receptionist to join their team in Cavan.

We are seeking enthusiastic and customer-focused Senior Receptionist to join a well-established and successful hotel team. This role is central to creating an outstanding first impression and ensuring that all guests enjoy a warm and professional welcome.

You’ll be part of a collaborative and supportive team, playing a key role in daily guest operations, check-in/check-out procedures, and ensuring that all services run smoothly.

What’s in it for you?

• €30,000 per annum.
• Supportive and fun working environment
• Discounted hotel stays across the group
• Complimentary staff meals on duty
• Internal career development and promotion opportunities
• Comprehensive training and development plan

Key Responsibilities

• Warmly welcome and check in all guests on arrival.
• Communicate hotel services and facilities to guests in a clear and friendly manner.
• Manage check-in and check-out procedures efficiently.
• Handle daily cashing and balancing of tills.
• Deal with guest complaints or issues in a professional and timely manner.
• Complete handover briefings to ensure smooth team communication.
• Liaise with all relevant departments to coordinate guest needs.

Key Requirements

• Strong team player with excellent communication skills.
• Previous hotel reception/front office experience desirable but not essential.
• Flexible to work a roster that may include evenings and weekends.
• Ability to multitask in a fast-paced environment.
• Excellent attention to detail and organisational skills.